Curso de

Business Administration

Administration. Business Introductions
Learners practice introducing themselves and others.
Administration. What do they do?
Talking about different jobs and nationalities.
Extended speaking practice: introducing people to each other and talking about the places people work.
Administration. Company rules
In this class we practise explaining the company rules to a new colleague using the imperative.
There is also an introduction to some common verb/noun partnerships: arrive at work, wear a suit, eat a sandwich, talk to friends, drink a
glass of water, work, call (telephone), write an email/report, read an email/report.
Administration. Taking messages
This lesson presents more relevant vocabulary such as: phone message, caller, certainly, to call back, to wish, to be convenient, to see
face to face, to see in person, to leave a message, to be unavailable, to postpone, it is personal.
Learners also take a look at the format and use of phone messages.
There are examples of dialogues, phone calls and also some questions to practise typical business-related phone messages and the
vocabulary and skills needed to transcribe the relevant information.
Administration. Memo
This lesson presents more relevant vocabulary such as: memo, informal, internal communication, subject, main body, reminder, regards,
reschedule, date, to, from, heading, colleagues, cancel, attend, dismiss, warn, external, short for, bullet points, deadline, to feel
welcome, by the way, semi-formal, signature, formal dress, silly me.
The user will learn about the function and format of a memo. They will have to correctly order a memo. Gap-fill exercises consolidate
what has been learnt about the format and contents of a memo.
Learners also see an example of a dialogue in order to practise taking a memo and have extra listening practice to correct errors in a
memo.
Administration. Asking for information
The vocabulary highlighted in this lesson is linked to buying and selling from catalogues, and the formalities that are involved such as the
types of letters that are sent with large purchases. Phrasal verbs related to the processes of buying and selling are also presented.
There are explanations of the types of letters that are sent from business to business. The learner will see how to format and structure
an enquiry letter, and will carry out exercises to consolidate what has been learnt. The construction of indirect questions and ways to
convey a formal register are seen in the dialogues and exercises covering acknowledgement letters and business correspondence.
Administration. Starting work – Where are the departments?
In this lesson the student will learn how to explain the location of different departments in a company building and hear brief descriptions
about what each department does. In addition the student will learn vocabulary related to this area such as particular department names,
prepositions of place and directions.
Administration. Office I
This lesson about administration prepares the learner to listen and respond appropriately when arranging meetings, making plans and
confirming arrangements. They will also learn to use the appropriate language to describe typical duties and responsibilities at work.
Administration. Office II
After completing this lesson, learners will have been able to: familiarise themselves with common collocations, to answer questions that
extend the vocabulary practised in the previous module which describes specific employee responsibilities and what companies do. They
will also learn how to appropriately structure a cover letter in response to a job advertisement.
Administration. Organising an agenda
This lesson enables the learner to talk about future plans and arrangements as well as the very recent past using the present perfect
with: just, for, since and the present continuous for fixed future plans.
Expressions seen are: to be on/get off the phone to someone, to take a call, to re-arrange, to call off, to put off, to fit someone in.
Administration. Making an order
This lesson shows examples of how to use the first conditional to role-play an order over the telephone.
The learner also sees examples of polite English with expressions such as: do you think you could..?, what about +ing, could you tell
me…?, If we…will you…?, discount, percent %.
Administration. Business correspondence
This lesson has a focus on emails and telephone calls to make a complaint.
There is a role-play to describe a problem.
General business vocabulary presented: order, delivery, to dispatch, to be faulty/damaged, postage, refund.
Administration. Bills and Invoices
Learners will cover vocabulary, both formal and informal, related to invoices and bills. They will learn about the function and format of
invoices and bills and will be able to prepare and understand invoices. Dialogues consolidate what has been learnt and give the learner
listening and pronunciation experience related to invoices and bills. Numbers and calculations are covered so that the learner can
practise simple mathematical calculations in English.
Administration. Fire drill – There is a fire!
This lesson covers the language of accident prevention at work, the student will learn about what to do and what not to do, if there is a
fire at work.
The student will see the vocabulary used in the event of a fire drill.
The student will also review the use of the imperative and the modals of obligation and permission: must and can.
Administration. Office III
On completing this lesson learners will be able to understand and respond to language related to finance and the structure of
organisations and workforces. They will also learn how to start and finish a telephone conversation and leave a message as well as
express satisfaction/dissatisfaction about a problem with an order and solutions proposed.
Administration. Writing a report
This lesson contains vocabulary and phrases related to reports and work related injuries. The learner then covers the structure and
content of a typical report and carries out exercises to consolidate what has been learnt, with the specific example of a report on how
reduction of productivity due to sick leave.
Connectors such as “in addition”, “despite”, “moreover”, “due to”, etc. are covered so that the learner will competently be able to
construct persuasive reports.

Dialogues and exercises further consolidate what has been learnt.
Administration. International business
This lesson presents vocabulary for different countries and currencies such as: Euro, Yen, Dollar, Yuan, Australian dollar.
Learners will also hear a conversation which includes examples of asking for and saying prices: How much is…?, Numbers 1-50
Airport vocabulary such as: check-in, entrance, gate, café, toilet, information desk is also covered.
Administration. Responsibilities
This lesson looks at ways to express obligation using: (Don’t) Have to, can/can’t (permission) to talk about the things we have to do at
work.
There are also more verb/noun partnerships: meet a deadline, target, prepare for a business trip, wear protective clothing.
Administration. Performance appraisal
This lesson looks at ways to talk about the different parts of a performance appraisal, past achievements and future plans, intentions and
ambitions as well as discuss our strengths and weaknesses.
Learners also listen to a role-play a short conversation about performance appraisals between a teacher and student.
Administration. An informal meeting
This lesson focuses on expressing agreement and disagreement in an informal situation using: so do I, me too, I can’t agree to that, I’m
sorry but…
The learner is also introduced to more ways of expressing quantity: either/neither, a lot of, enough, too many.
A short conversation between a teacher and student reviews the language covered and gives more correct examples.
Administration. Renting a car and van for a trade fair – Get good insurance
In this lesson the student will learn how to negotiate a deal on hiring vehicles for a trade fair.
In addition the student will learn vocabulary related to the field of car hire and the types of vans available.
Administration. Office IV
On completing this lesson learners can: express their own opinion as well as present arguments and justifications in a meeting at work,
send emails to check and confirm information