Curso de
English for Tourist Services
This course provides the student with sufficient expressions and vocabulary to be able to successfully manage interactions, typical of the workplace, with English-speaking visitors.
The course focuses on dealing with clients, being courteous, managing problems, bills and basic administrative duties, as well as looking at other areas that are important in the tourist sector. The lessons are based on realistic situations with listening practice and vocabulary input.
Learners continue to extend their communication skills with exercises based on taking messages and written formal
and informal correspondence. The focus remains on typical situations such as: choosing a conference venue, buying or
renting a vehicle, ordering in a restaurant and using public transport. There are examples as well as practical tasks in
which the student will produce the target language.
There are also grammar revision exercises dealing with comparative and superlative structures, modal verbs, simple
and continuous in the present and past, all set in the context of tourism and dealing with the public.
¿Por qué elegir el curso de English for Tourist Services con Formación Avant?
- 100% Bonificable a través de FUNDAE
- Totalmente Práctico y Aplicable
- Curso TUTORIZADO
Aulas Virtuales
Personalizadas
¿Te imaginas tener un Temario 100% Personalizado para tu Empresa?
ME INTERESA
100% Bonificable a través de FUNDAE
Forma a tu equipo sin coste para tu empresa. Este curso de English for Digital Marketing es hasta 100% bonificable a través de FUNDAE.
- Potencia las competencias clave de tus profesionales.
- Accede a una formación práctica, actualizada y orientada a resultados.
- Prepara a tu equipo para los retos del entorno laboral actual.
- Nos ocupamos de la gestión con FUNDAE si tu empresa lo necesita.
Formación en English for Digital Marketing a medida
Descubre el mejor curso de English for Digital Marketing para empresas a través de nuestra modalidad Aula Virtual Personalizada:
- Sesiones en vivo a través de videoconferencia.
- Temario totalmente personalizado.
- Fechas y horarios adaptados a tu empresa.
- Acceso a las grabaciones.
- Hasta 100 ejercicios autocorregibles.
- Proyectos diseñados a medida para tu equipo.
Totalmente Práctico y Aplicable
Formación diseñada para que apliques cada concepto en situaciones reales de tu trabajo, con un enfoque práctico y útil desde el primer momento.
- Aprendizaje 100% práctico, enfocado en lo que realmente necesitas.
- Casos reales y ejercicios adaptados a tu entorno profesional.
- Aplica cada conocimiento directamente en tus tareas diarias.
- Mejora tu rendimiento y el de tu equipo desde el primer día.
Temario del curso
Advanced Customer Service and Administration in Hospitality
Courtesy, Making Requests, Interrupting, Confirming
Grammar Focus:
Polite expressions for interacting with customers
Making formal and informal requests
Interrupting politely in conversation
Confirming details and information accurately
Handling Customer Complaints
Topic:
Managing customer or consumer complaints in hospitality contexts
Function:
Understanding and responding to typical complaint situations
Demonstrating empathy and offering appropriate solutions
Solving an Overbooking Problem
Lesson Type:
Listening-based scenario
Objective:
Learn how to professionally handle overbooking situations in a hotel
Practice listening comprehension, appropriate language use, and customer care strategies
Administration: Bills and Invoices
Learning Goals:
Acquire both formal and informal vocabulary related to bills and invoices
Understand the structure, function, and content of financial documents
Construct and interpret invoices confidently in English
Additional Skills:
Practice through dialogues that reinforce vocabulary, listening, and pronunciation
Develop accuracy in basic numerical calculations using English terms
Review and Practice: Test Exercises
Content:
A set of exercises designed to reinforce the key aspects of the unit:
Courtesy and polite interaction
Confirming information
Managing complaints and offering solutions
Handling administrative tasks such as billing and invoicing
SEO
SEO – Vocabulary
- Vocabulary: Key words related to SEO and internet searches
- Skills: Reading comprehension and matching sentences
SEO – Reading
- Vocabulary: SEO
- Skills: Reading comprehension
SEM
SEM – Vocabulary
- Vocabulary: Search engine marketing keywords
- Skills: Listening, dictation and gap-fill
SEM – Listening
- Vocabulary: Technology, SEM
- Skills: Listening (comprehension, dictation)
Social Media Marketing I
- Vocabulary: Social media, marketing, technology
- Skills: Listening, reading and choose
Social Media Marketing II
- Vocabulary: Social media, marketing, technology
- Skills: Matching, reading comprehension
Email marketing
Email Marketing – Vocabulary
- Vocabulary: Email, marketing, technology
- Skills: Reading
Email Marketing
- Vocabulary: Email marketing, technology
- Skills: Reading comprehension, error correction
Comparing Marketing Strategies
The right media to promote your business
- Learning about different mediums for advertising and their pros/cons
- Vocabulary: Marketing, internet advertising
- Skills: Language of market campaigning in context
You’ve got mail
- Answer spoken questions, plan and write an email with tutor’s instructions
- Feedback from the tutor
Marketing techniques – Dictation
- Listening and writing skills through dictation of a marketing text
- Focus on spelling, punctuation, grammar, proofreading
Revision
Revision – Working with technology
- Vocabulary: Technology, blogs
- Skills: Dictation
Revision – SEO
- Vocabulary: SEO, marketing, technology
- Skills: Reading summary
Revision – SEM
- Vocabulary: Technology, marketing
- Skills: Dictation
Revision – Social media marketing
- Vocabulary: Social media, technology, marketing
- Skills: Reading – matching
Revision – Email marketing
- Vocabulary: Technology, email marketing
- Skills: Reading
Revision – Comparing marketing strategies
- Vocabulary: Marketing, technology
Resolvemos todas tus dudas
sobre nuestra formación en
English for Digital Marketing
Explora las respuestas a las preguntas que guían a nuestra comunidad. Aquí encontrarás claridad sobre cómo funciona todo, desde el acceso hasta los detalles de los cursos. Si buscas respuestas, este es el lugar para comenzar.
¿Tienes dudas? Estamos aquí para ayudarte
Si no encuentras lo que buscas, ¡contáctanos! Nuestro equipo está listo para resolver tus inquietudes.
CONTACTARAulas Virtuales Personalizadas
Formación en vivo por Zoom con temario, horarios y proyectos adaptados a tu empresa. Accede a las grabaciones y refuerza tu aprendizaje con ejercicios de autoevaluación inmediata.