Curso de
English for Small Businesses
This course aims to enable the learner to differentiate the most common terms and uses of the English language in
sales activities: customer reception, specific activities and the most common complaints.
During the course, the learner will be presented with appropriate ways to greet and talk to customers, give detailed
information about shapes, sizes, materials and prices as well as the grammatical structures that are needed to form
sentences independently.
There is also a focus on making suggestions and recommendations by using comparative and conditional structures to
express possible outcomes of decisions. Accompanying the practical vocabulary, the learner will also see a range of
tenses covering the past, present and future, enabling them to deal with a variety of situations.
There is a short test at the end of each unit to check comprehension and ensure that the learner is aware of any areas
they should review.
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- 100% Bonificable a través de FUNDAE
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Personalizadas
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Forma a tu equipo sin coste para tu empresa. Este curso de English for Small Businesses es hasta 100% bonificable a través de FUNDAE.
- Potencia las competencias clave de tus profesionales.
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Formación en English for Small Businesses a medida
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- Fechas y horarios adaptados a tu empresa.
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- Hasta 100 ejercicios autocorregibles.
- Proyectos diseñados a medida para tu equipo.
Totalmente Práctico y Aplicable
Formación diseñada para que apliques cada concepto en situaciones reales de tu trabajo, con un enfoque práctico y útil desde el primer momento.
- Aprendizaje 100% práctico, enfocado en lo que realmente necesitas.
- Casos reales y ejercicios adaptados a tu entorno profesional.
- Aplica cada conocimiento directamente en tus tareas diarias.
- Mejora tu rendimiento y el de tu equipo desde el primer día.
Temario del curso
Unit 1: Receiving and welcoming customers
Useful expressions & vocabulary
This lesson shows some of the most common ways to greet customers and gives examples of possible replies.
Grammar
This lesson looks at the grammatical structures: There is / There are, Some / Any and the vowel sounds: /eə/ and /ɪə/.
Pratice in context
This lesson gives an example of a shop assistant greeting a customer and their first interaction.
Test exercises
This lesson contains exercises to consolidate and test the learner’s knowledge of the topics and structures covered in the unit.
Unit 2: Describing the product
Useful expressions & vocabulary
This lesson provides the learner with the essential vocabulary to describe products.
Grammar
This lesson reviews the use of how much and how many to ask about quanties. There is also a section about the use of too +
much/many & enough to express excess quantities or suffiencient quantities.
Practice in context
This lesson practises the language covered on countable and uncountable nouns, quantifiers and describing products in general.
Test exercises
This lesson contains exercises to consolidate and test the learner’s knowledge of the topics and structures covered in the unit.
Unit 3: Offers and suggestions
Useful expressions & vocabulary
This lesson covers the topic of making offers and suggestions.
Grammar
This lesson covers the language of asking for and making suggestions. There is also a review of the uses of ‘will’ – for predictions, offers
and in the First Conditional.
Practice in context
This lesson presents various ways of making, accepting and rejecting suggestions or offers.
Test exercises
This lesson contains exercises to consolidate and test the learner’s knowledge of the topics and structures covered in the unit.
Unit 4: At the clothes shop
Useful expressions & vocabulary
This lesson covers vocabulary and structures to discuss clothes and how they fit.
Grammar
This lesson presents the Present Continuous as a way to refer to the present moment and near future.
Practice in context
This lesson shows a range of vocabulary and structures in the context of a clothes shop.
Test exercises
This lesson contains exercises to consolidate and test the learner’s knowledge of the topics and structures covered in the unit.
Unit 5: At the shoe shop
Useful expressions & vocabulary
This lesson provides the learner with extensive vocabulary about footwear.
Grammar
This lesson covers the language needed to describe problems with how fotwear fits.
Practice in context
This lesson shows contextual examples of some of the most typical expressions and vocabulary used in the footwear industry.
Test exercises
This lesson contains exercises to consolidate and test the learner’s knowledge of the topics and structures covered in the unit.
Unit 6: Selling food and drinks
Useful expressions & vocabulary
This lesson covers the different areas inside a supermarket or food shop.
Grammar
This lesson presents some of the most common phrasal verbs related to shopping.
Practice in context
This lesson shows an example of people talking about food and shopping in different places.
Test exercises
This lesson contains exercises to consolidate and test the learner’s knowledge of the topics and structures covered in the unit.
Unit 7: At the gift shop and stationer’s
Useful expressions & vocabulary
This lesson covers some of the vocabulary used in gift shops and stationer’s.
Grammar
This lesson contains a review of modal verbs and their uses.
Practice in context
This lesson features two short dialogues to illustrate typical conversations in shops.
Test exercises
This lesson contains exercises to consolidate and test the learner’s knowledge of the topics and structures covered in the unit.
Unit 8: At the tobacconist’s and newsagent’s
Useful expressions & vocabulary
This lesson covers some of the typical vocabulary and expressions that are used in newsagent’s and tobacconist’s.
Grammar
This lesson reviews defining and non-defining relative clauses.
Practice in context
This lesson shows a typical conversation and includes listen and repeat exercises to practice pronunciation.
Test exercises
This lesson contains exercises to consolidate and test the learner’s knowledge of the topics and structures covered in the unit.
Unit 9: Selling appliances and furniture
Useful expressions & vocabulary
This lesson covers the typical electrical items and furniture that can be found in most homes.
Grammar
This lesson gives a comprehensive review of prepositions of place.
Practice in context
This lesson provides practical examples of the language covered.
Test exercises
This lesson contains exercises to consolidate and test the learner’s knowledge of the topics and structures covered in the unit.
Unit 10: Other shops
Useful expressions & vocabulary
This lesson presents other types of shops that can be found in towns and cities.
Grammar
This lesson reviews the fundamental aspects of the present perfect simple and continuous to express the recent past and ongoing
activities.
Practice in context
This lesson shows a realistic conversation between friends who are using the present perfect simple and continuous to discuss their
day.
Test exercises
This lesson contains exercises to consolidate and test the learner’s knowledge of the topics and structures covered in the unit.
Unit 11: Money matters
Useful expressions & vocabulary
This lesson presents some more useful vocabulary and expressions about money.
Grammar
This lesson focuses on the form and use of the Second Conditional.
Practice in context
This lesson shows a conversation between two independent shop owners.
Test exercises
This lesson contains exercises to consolidate and test the learner’s knowledge of the topics and structures covered in the unit.
Unit 12: Saying farewell
Useful expressions & vocabulary
This lesson covers ways to say farewell or goodbye to customers.
Grammar
This lesson review ways to express possession.
Practice in context
This lesson shows a typical exchange in a shop.
Test exercises
This lesson contains exercises to consolidate and test the learner’s knowledge of the topics and structures covered in the unit.
Unit 13: Giving directions
Useful expressions & vocabulary
This lesson shows the essential vocabulary needed to ask for and give directions.
Grammar
This lesson reviews the Imperative and its uses.
Practice in context
This lesson shows examples of asking for and giving directions and the imperative.
Test exercises
This lesson contains exercises to consolidate and test the learner’s knowledge of the topics and structures covered in the unit.
Unit 14: Letters, telephone numbers, faxes and memos
Useful expressions & vocabulary
This lesson focuses on the fundamental language needed in business correspondence.
Grammar
This lesson covers indirect questions which form a fundamental part of business correspondence.
Practice in context
This lesson puts the expressions and vocabulary presented previously into practical contexts.
Test exercises
This lesson contains exercises to consolidate and test the learner’s knowledge of the topics and structures covered in the unit.
Unit 15: Orders, quotations and invoices
Useful expressions & vocabulary
This lesson covers the language and formats used to discuss ordering, quotations and invoices.
Grammar
This lesson reviews the use of so and such to provide emphasis.
Practice in context
This lesson looks at some typical examples of placing orders, billing and invoicing.
Test exercises
This lesson contains exercises to consolidate and test the learner’s knowledge of the topics and structures covered in the unit.
Unit 16: Complaints and apologies
Useful expressions & vocabulary
This lesson presents the typical language used to complain and apologise in a range of situations.
Grammar
The lesson gives an overview of the most useful tenses with exercises to practice and reinforce comprehension.
Practice in context
This lesson provides contextual practice of the language covered.
Test exercises
This lesson contains exercises to consolidate and test the learner’s knowledge of the topics and structures covered in the unit.
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English for Small Businesses
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